Shipping + Returns
 

Business days are Monday through Friday, excluding federal holidays within the US.  Orders are processed within two business days, and shipped from either our fulfillment center in Scotts Valley, CA, or our office in San Francisco. Depending on your location, shipments in the US will typically arrive 1-5 days (e.g. east coast will take 5 days) after processing, while international orders will arrive in 2 to 4 weeks. and can be quite hard to predict.

We typically ship our full-sized product in the USA via USPS Ground Advantage though at times we will use UPS Ground. Our Deluxe Sample Collection is shipped first class USPS mail. Shipments to Canada may be subject to import brokerage fees and GST/PST taxes which you will need to pay on receipt of the items.  For those in Europe and other parts of the world, we are available in international stores listed on our site.  Also, we are available through a few websites associated with those stores such as Amazon (in France, UK and Germany).  If you are a store owner from Europe or other parts of the world who is interested in carrying our line, please send in your information through our contact page.

We hope that you will be happy with your purchase. Unfortunately, due to the nature of our products, we are unable to offer exchanges or refunds.  We encourage you to order our Deluxe Sample Collection first to determine which fragrances are right for you.  If upon delivery you notice that any of the products in your order are damaged, we shall be happy to replace them free of charge.  Please contact us at sales@ineke.com.