We hope that you will be happy with your purchase. Unfortunately, due to the nature of our products, we are unable to offer exchanges or refunds. We encourage you to order our Deluxe Sample Collection or Scent Library first to determine which fragrances are right for you. If upon delivery you notice that any of the products in your order are damaged, we shall be happy to replace them free of charge. Please contact us at firstname.lastname@example.org.